Isabelo sebhubesi ngesikhathi sokusebenza kwanoma iyiphi imenenja sisuswa ekuxoxweni nasezinhlanganweni, ngakho awukwazi ukwenza ngaphandle kwamakhono okuxhumana kwebhizinisi nolwazi lwesiko lokukhuluma. Yebo, nokuthuthukiswa komsebenzi kwabachwepheshe abaningi kuxhomeke ngqo ekutheni bakwazi ukwakha inkhulumomphendvulwano ngokuhambisana nemigomo yenkambiso yokukhuluma kanye nemigomo yokuxhumana kwebhizinisi. Uma kungenjalo, ingxoxo ingahamba ngokuphelele ekuhambeni okungalungile futhi esikhundleni sokuthengisana okuphumelelayo noma ingxoxo eyakhayo yenkinga uzofinyelela engxoxweni eholela phambili, futhi izimpawu zezimfanelo zebhizinisi lakho ngeke zishiye okuhle kakhulu. Ngakho-ke, kufanele sithathe ngokungathí sina ukutholakala kwamakhono okuxhumana ebhizinisi, kodwa manje sizokwazi ukuqonda okuyisisekelo.
Amasiko wenkulumo yomuntu womabhizinisi
Uma sikhuluma nabangane, asivamile ukulalela ukunemba kokwakhiwa kwemishwana, kepha ekuxoxweni okubalulekile kanye nemihlangano enjalo indlela ayamukeleki. Konke kubalulekile lapha - kusuka ngesitayela senkulumo kuya kwizwi nokukhuluma. Indlela yokuxhumana kanye nesiko senkulumo yomuntu othile webhizinisi incike emithethweni eminingana, ngaphandle kokubheka ukuthi ubani ongasoze abe isikhulumi esikwaziyo. Ake sibheke okuyinhloko.
- I-vocabulary enkulu. Lokhu kuzokwenza kube lula ukugubha ngamagama, ukunikeza ukukhanya kwenkulumo nokugcwalisa. Ngaphandle kolwazi oluthile, kunzima kakhulu ukuveza imicabango yakho kahle futhi kukuqinisekise ngokufanele kwemibono.
- Okubaluleke kakhulu ukubunjwa kwenkulumo. Mhlawumbe uqaphele ukuthi uthemba labo abakhuluma ulimi oluhlanzekile ngokusetshenziswa kahle kwemigomo yobuchwepheshe. Abantu abakhuluma nge-jargon, izinkulumo ezingezona ezithambile noma amazwi ogcwele ngokweqile ngokuvamile ababukeka bekhono.
- Ungakhohlwa mayelana nokubhala nokubhala - imishwana kumele yenziwe, unikezwe imithetho yokubhala yesigama kanye nesitayela.
- Qinisekisa ukuthi unake ukunakwa nokubiza amagama, ngokuvamile abantu abakwazi ukubamba incazelo efanele ngenxa yeziphambeko enkulumweni yesiphakamiso noma ukungakwazi kwakhe ukuhlukanisa amaphuzu abaluleke kakhulu ngezwi.
- Abaningi bakhohlwa ngokubaluleka kwezingxenye ezingekho amazwi, kanti nokho ukuziphatha okungalungile nesimo sokubukeka kungaphazamisa noma yikuphi, inkulumo enhle kunabo bonke. Ukudideka emehlweni, ukungaqiniseki komuntu kuzonciphisa ukubaluleka kwamazwi akhe, okungadingeki kunoma yikuphi ukuxoxisana.
Ngakho-ke, ikhono lokuveza ngendlela efanele futhi ngokucacile imicabango yabo kubaluleke kakhulu ezweni lebhizinisi lanamuhla. Akuyona into yokuthi cishe zonke amanyuvesi zihlanganisa ohlelweni lokuqeqeshwa ochwepheshe ekufundiseni isiko lokukhuluma, ukukhathalela kakhulu ibhizinisi.