Isiqu sokukhuluma nenhlonipho ekukhulumisaneni kwebhizinisi

Amandla okugcina ingxoxo futhi ngesikhathi esifanayo abe interlocutor ezithakazelisayo yisihluthulelo sokwamukela kunoma imuphi umphakathi. Kulula kakhulu ukuthakazelisa abantu abakuzungezile uma wazi izinhlobo zezinkulumo zokukhuluma futhi uqonde ukuthi kubaluleke kangakanani ukuziphatha nokuziphatha.

Isiqu sokukhuluma - siyini?

Ukuziphatha kokukhulumisana kwenkulumo kubaluleke kakhulu emisebenzini ephumelelayo yomuntu emphakathini, kanye nokukhula kwakhe komuntu siqu nochwepheshe, ukwakha ubungane obuqinile nobuhlobo bomndeni . Isiqu sokukhuluma yisimiso semithetho yokukhuluma, izindinganiso zokusetshenziswa kwezikhungo zolimi ezimweni ezithile. Ukuze uqaphele umkhuba wokukhulumisana ngamazwi, ulwazi ngezilimi, umlando, i-culturology kanye ne-psychology kuyadingeka.

Uhlobo lokukhuluma luhlanganisa ini?

Umqondo owaziwayo wezinkulumo zokukhuluma uhlanganisa:

1. Amafomu enhlonipho, ahlanganisa amagama okubingelela, ukuhleleka, ukubonga, isicelo.
2. Amafomu okusakaza.
3. Isiko lokukhuluma lusetshenziswa kahle ulimi, ukugwema amagama ama-parasitic, izinkulumo ezizwakalayo nezisho.
4. I-taboo yiyona engeyona ukusetshenziswa kwamazwi namagama angavunyelwe.
5. I-timbre yezwi, i-intonation nezinga levolumu ekusakazeni. Ulimi lwezandla nesimo sobuso .

Imisebenzi yesitatimende sokukhuluma

Omunye angase azwe ukuthi le ndlela yokukhuluma inemisebenzi enjalo:

1. Ukuxhumana - ukulungisa - kungabonakalisa ezenzweni zokukhuluma, lapho isikhulumi sibheka omunye, silungiselele umyalezo wolwazi.
2. Ukufaka isicelo noma ukuhlelwa kabusha - kuyisenzo sokuheha, kutholakala lapho ukhuluma nomxhumanisi ngenjongo yokumkhuthaza ukuba aqhubeke nengxoxo.
3. Ukubambisana - umsebenzi wokukhomba isikhalazo ngokuphathelene nesimo sakhe ekusebenzisaneni kwenkulumo.
4. Ukuzithandela - kuwumsebenzi wezinkulumo eziphathelene nomxhumanisi, umthelela kuye. Kungabonakala kangcono ezimweni zesicelo, isimemo, imvume, isipho kanye neseluleko.
5. Imizwelo - ihlotshaniswa nokuveza imizwelo, imizwa nemicabango yabantu. Ngaphezu kwalokho, iyakwazi ukuphoqelela ukhetho lwefomula ethile ye-etiquette kuye ngokuthi yimiphi imizwelo esifuna ukuyiveza.

Imithetho yokukhuluma ngegama

Kunemikhuba enjalo yokuziphatha yokukhuluma:

1. Ukubingelela okuhloniphekile kuyisihluthulelo kwingxoxo enobungane kanye nesimo sengqondo esihle somxhumanisi. Indoda kufanele ibe ngowokuqala ukubingelela owesifazane, kanti omncani ngobudala - ukubingelela umdala. Uma umuntu engena ekamelweni, kufanele aqale athi ngumuzwa. Uma indoda ihlezi futhi ibingelela owesifazane noma umuntu omdala, kumele eme.
2. Ukuzethula yena, indoda kufanele ibizwe kuqala. Abantu abadala kumele bamele amadoda nabesifazane kulabo abancane noma abaphansi ezindaweni zabo. Lapho uhlangana nabantu nomunye, udinga ukubalethe komunye nomunye bese ubiza umuntu omelwe. Uma lo muntu ehlezi ngaphambi kombukiso, udinga ukuvuka. Owesifazane angahlala uma engaboniswa owesifazane osekhulile. Ngemuva kokujwayele udinga ukunikezana ngezandla ukuze uthole ukuzamazama.
3. Phakathi nengxoxo, udinga ukuqapha ithoni yezwi. Kumele kube yendalo futhi hhayi phezulu kakhulu. Ngesikhathi esifanayo, akudingeki ukuba umuntu avimbele abantu ngokuhamba ngokweqile nokuqhuma. Ukuxhumana nabameleli bemibuthano ephakeme, kufanele sikhulume ngakho konke kancane kancane. Izihloko ezifana nezombangazwe nenkolo kufanele zigweme.
4. Ukulalela kungenye yezimpawu eziyinhloko zokufundiswa. Kubalulekile ukuthi ungaphazamisi lowo othi, kodwa ukukhombisa intshisekelo yabo. Ungacela imibuzo enjalo "Ngempela?", "Futhi yini elandelayo?"
5. Ungakhulumi ngawe uze uceliwe ngakho. Ngisho nalapho ukhuluma, kubalulekile ukugcina ukuthobeka nokulinganisela. Abantu kufanele bahlole, ngokusekelwe ezenzweni, futhi bangalaleli izindaba eziziqhenya.
6. Awudingi ukugoqa eduze komunye umuntu. Kubalulekile ukugcina indawo ye "isikhala somuntu siqu".

Isiqu esisemthethweni sokukhuluma

Kubalulekile ukukhumbula mayelana nezici zokuziphatha okukhulunywayo kanye nokuxhumana okusemthethweni. Nakhu kuyadingeka ukuthi uhambisane nemithetho elandelayo:

1. Ukubingelela ngemishwana ethi "Sawubona", "Kuhle ntambama". Imishwana enjengokuthi "Sawubona", "Healthy" kufanele ikhishwe.
2. Ukukhalaza kufanele kube kuphela ku- "Wena" futhi uqiniseke ngenhlonipho.
3. Isiqu sokukhuluma sokwazisa sinikeza ukunakwa kwe-interlocutor kanye nekhono lokulalela.

Isiqu sokukhuluma ekukhulumisaneni kwebhizinisi

Kuyaziwa ukuthi isici sokukhuluma somuntu webhizinisi unezici zalo siqu. Ivela ngesisekelo somsebenzi othize womsebenzi oxhumene nanoma yikuphi ukukhiqizwa. Ngesikhathi esifanayo, amaqembu ekukhulumisaneni kwebhizinisi asemigomo esemthethweni, echaza imigomo nemigomo edingekayo yokuziphatha kwabantu. Lolu hlobo lokuziphatha luhlinzekela ukusungulwa koxhumana phakathi kwabantu, ukushintshaniswa kolwazi ngenhloso yokwakha imisebenzi evamile, ukubambisana. Ukuziphatha kokuxhumana kwebhizinisi kunamaphuzu abalulekile kangaka:

1. Awukwazi ukuphuthuma emihlanganweni yebhizinisi.
2. Ukulungiselela ngokucophelela ukwamukela izivakashi.
3. Ukubukeka okuqinile.
4. Ngaphambi komhlangano, kubalulekile ukuqoqa ulwazi mayelana nalabo ozohlangana nabo.

I-Etiquette yokukhuluma ku-Intanethi

Ukuziphatha kwalo kanye namasiko okukhuluma ku-intanethi. Lapha, njengokukhulumisana okuvamile kwansuku zonke, kubalulekile ukwamukela umuntu ukuqala ingxoxo. Uma sikhuluma ngomngani noma umngane, indoda eneminyaka efanayo noma encane, singabingelela izinga elithi "Sawubona". Ezimweni lapho ukuxhumana kwenzeka nabangaphandle, kubalulekile ukuthola ulimi oluvamile. Ngokuvamile, izifiki zisebenzisa isiNgisi. Abantu asebekhulile noma abamukelekile engavamile ngemishwana ethi "Sawubona", "Good afternoon", "Good evening". Kuyafana nokubingelelisa abantu ebuhlotsheni bebhizinisi.

Ngezinye izikhathi ekukhulumisaneni nabangani, buddies, odnodokami sebenzisa okufingqiwe, kodwa ngokuqinisekile kuyaqondakala kuwo wonke amazwi. NgesiNgisi, lokhu kungaba "u" kunokuthi "wena". Umehluko obalulekile phakathi kwe-Intanethi nokuxhumana kwansuku zonke ukusebenzisa imisindo ehlukahlukene ebonisa imizwa yangempela noma yeqiniso ngaphandle kwamagama. Kungadabukisa, kujabulise, othandweni kanye nokunye ukumomotheka. Ngaphandle kokuveza imizwelo yabo, ngezinye izikhathi basebenzisa izimpendulo zamagama ezehlukene esikhundleni sokumamatheka, okubonisa isimo somzwelo womuntu.

Isitayela sokukhuluma kwentsha yanamuhla

Akunakwenzeka ukusho ngokuqiniseka ukuthi isiphi isici sokukhuluma sentsha yesimanje, ngoba zonke izingane zikhuliswa emindenini ehlukene enezizinda ezahlukeneyo futhi ngoba kuvamile kwabanye, kwabanye kubonakala kungakamukeli. Kodwa-ke, kungenzeka ukuhlukanisa bonke abasha kanye nabantu abasha:

1. Ukubingelela - "Sawubona", "Hallow", "Healthy".
2. Ukuhlanganisa ingxoxo - "Uyini?", "Ungubani?", "Uyini wena?".
3. Uma ushilo, izinkulumo ezinjengokuthi "Poka", "Woza" zivame ukusetshenziswa.

Amabhuku ku-etiquette yokukhuluma

Ukuchaza ukuthi yikuphi ukuziphatha nokukhuluma okumelwe kube khona ezincwadini kungatholakala ezincwadini. Phezulu kwezincwadi ezithandwa kakhulu:

1. "Izitifiketi zokukhuluma kanye namasiko okuxhumana" uNataliya Formanovskaya . Le ncwadi ikhuluma ngemithetho yokukhuluma isilawuli sezikhulumi zomdabu.
2. "Isiqu sokukhuluma ngokukhulumisana kweRussia. Izinganekwane nezenzo "Natalia Formanovskaya . Le ncwadi ihloselwe bonke abanenkinga yokuxhumana.
3. "I-Russian style label. Ukuzijwayeza kokukhulumisana kwenkulumo ehloniphekile "U-Alla Akishina . Inhloso yale ncwadi ukufundisa amakhono okukhuluma hhayi kuphela izikhulumi, kodwa kubo bonke abafunda isiRussia kuphela.