Isithunzi nesithombe somuntu webhizinisi akukona nje isitayela sokugqoka, izicathulo, ukwakheka nezindlovu zezinwele, kodwa futhi nokuziphatha okusiza ukugwema amaphutha ekukhulumeni nabalingani bebhizinisi. Umsebenzi oyinhloko wezitifiketi ulula. Abantu bebhizinisi bayakwazisa ukusebenta kanye nokusebenza , ngakho bacabanga konke kusukela ezintweni ezincane kuya emithethweni ejwayelekile futhi ngaleyo ndlela bakha isistimu esiseduze nokuphila kwansuku zonke.
Isiqu sokukhuluma somuntu webhizinisi
Isiqu sokukhuluma somuntu webhizinisi sihlanganisa imithetho eminingana eyisisekelo:
- Amandla okulalela nokuqonda kahle umqondo we-interlocutor.
- Ubuciko ngokucacile, uchaze ngokucacile futhi ngokucacile imicabango yabo emphakathini.
- Umbono onhloso womlingani, kungakhathaliseki ukuthi umehluko phakathi kwakho.
- Ikhono lokwakha ubuhlobo obuhle nabantu kungakhathaliseki isikhundla sabo, kungakhathaliseki ukuthi bangabasebenzi noma abangaphansi.
- Ikhono lokuthola izithakazelo ezivamile ne-interlocutor kwinqubo yokuxhumana.
Into esemqoka ekuxoxaneni nomlingani webhizinisi akuzona izinzuzo ezibonakalayo ozothola kulo mhlangano: inkontileka esayinwe noma isivumelwano esiphelile. Okubaluleke nakakhulu kunemizwelo nemizwa, ongayidlulisela ku-interlocutor. Amagama azokhohlwa ngokuhamba kwesikhathi, kepha imizwelo eyenzeka ngesikhathi somhlangano nawe izohlala enkumbulweni yomlingani isikhathi eside futhi mhlawumbe lokhu kuzoba yisisekelo sokubambisana okuqhubekayo.
Kodwa-ke, ungakhohlwa ukuthi esimweni sokukhulumisana ngamazwi, kunezinkomba ezibalulekile ezinquma izinga lemfundo yakho:
- Silulumagama. Uma uhlukile kakhulu futhi ucebile, uma ukhuluma ngokucacile uzokwazi ukudlulisela umqondo wakho futhi kancane kancane ulahleke nezingxoxo zomlaleli.
- Ukubizwa ngegama. Inkulumo yakho kufanele ibe nokuzolile futhi imnandi, ngakho-ke uma ifakwe ngezwi eliqinile, zama ukususa ngokushesha ngangokunokwenzeka.
- Ukwakhiwa kwesigama. Hlanganisa ama-slang namagama angcolile kusuka enkulumweni yakho. Uma kungenjalo ubungozi
ukuzitshengisa ukuthi awuveli ohlangothini olungcono kakhulu. - Ama-Stylistics of speech. Into esemqoka ekuxoxaneni nabalingani bebhizinisi ukutholakala kwesitayela esihle senkulumo. Lahla amagama-ama-parasites nezinkulumo ezikhohlisiwe.
Ezweni lanamuhla, indima eyinhloko ebhizinisini inikezwa umuntu oqinile futhi ngabe uyahlonipha ukuziphatha nokuziphatha komuntu webhizinisi, ukukhiqizwa komsebenzi kanye nemiphumela yomsebenzi ngokuqondile kuxhomeke. Ngakho-ke, abesomabhizinisi emhlabeni wonke basebenzisa i-main postulate: imikhuba emihle inenzuzo. Kuyinto ejabulisa kakhulu ukusebenzisana nenkampani lapho kubonakala khona ukuziphatha, ukudala isimo sezulu esifanele phakathi kwabalingani bebhizinisi.