Inkulumo ethi "owesifazane webhizinisi" ithandwa eminyakeni embalwa edlule. Ezweni lanamuhla, lapho abesifazane nabesilisa befunga khona amalungelo afanayo, abesifazane besomabhizinisi baningi kangangokuthi kunzima ukuthola, isibonelo, umama wendlu.
Isithombe sesifazane wesifazane kufanele ngaso sonke isikhathi sibe phezulu, ngoba kufanele ngaso sonke isikhathi siphumelele. I-psychology yowesifazane wesibhizinisi ihluke kakhulu kwi-psychology yowesifazane wesilinganiso.
Ukuphumelela nokucebile ngezinye izikhathi kunenhlanhla ngokwanele yokuzalwa, futhi ngezinye izikhathi kuba ngokuvumelana nezimo zokuphila. Umfanekiso wesifazane webhizinisi wesigaba sokuqala uvela kakade ebuntwaneni. Abesifazane abancane abancane bafuna ukuthola udumo phakathi kontanga yabo, bavame ukwenza ubungane nabafana, balwela ukufeza imigomo yabo kukho konke, baphumelele ezifundweni zabo. Futhi, abesifazane besigaba sokuqala bakhuthaza ukulingana ngokobulili nokuphathwa okulinganayo, kokubili amadoda nabesifazane.
Owesifazane wezamabhizinisi wanamuhla wesigaba sesibili waqaphela ukubaluleka kokukhula kwakhe komsebenzi ngenxa yezimo ezimbi empilweni yakhe (kwakudingeka ukukhulisa izinyawo zomntanakhe, umshado ongaphumelelanga, njll).
Yimaphi amakhono namakhono okuxhumana ebhizinisi ongazange ube nawo, kufanele ukhumbule ukuthi izimfanelo zesifazane wesifazane kufanele zithuthukiswe ngaso sonke isikhathi. Ake sicabangele imithetho eyisisekelo yetiqu zebhizinisi.
I-etiquette yebhizinisi yowesifazane
- Isitayela sokuxhumana kwakho. Ulimi lwezenzo zakho, isikhundla somzimba kufanele ngaso sonke isikhathi sibonise inhlonipho ngomlingani, umqondo wokuzethemba, kungakhathaliseki ukuthi ibhizinisi ingxoxo noma umhlangano ojwayelekile nabaphathi. Ukuphumelela kwezindaba zakho kuxhomeke kakhulu ekuziphatheni kwabasebenzi bakho futhi kunamathele kuwe kanye nesimo sakho sengqondo ngabo, nabo. Indlela engcono kakhulu ukugcina umhlane wakho uqonde, futhi ukugaya kwakho kufanele kube endaweni yokududuza kuwe. Isikhwama esihle kakhulu esiseduze noma ngemuva kwakho. Uma ufaka isikhwama sakho ngamadolo akho, uzothola umqondo wokuthi uvala, ngakho-ke, kusuka ku-interlocutor yakho, udala umgoqo ekukhulumisaneni. Ngesikhathi sokubingelela lapho uhlangana nomfokazi, phakamisa isandla sakho ukuze sishukunyiswe noma sibange. Ukukhetha kwesenzo se-interlocutor yakho.
- Uhlu lwemithetho. Ukuze ulondoloze ukuphakama kwezindaba zakho, dala uhlu oluthile lwemithetho oludingayo ukuze ulandele ngokuqinile. Isibonelo, ungaxhumani ngezihloko zomuntu siqu ozenza naye ibhizinisi. Indawo yokusebenzela kufanele isebenze, kungakhathaliseki ukuthi imuphi uhlobo lomshado. Zifundise ukulandela yonke imininingwana encane (izifiso zosuku oluhle, njll). Kuvela ezintweni ezincane okuvezwe ngayo ngawe.
- Ukubukeka. Akekho owehlisile ukuhlakanipha okudala, ngokusho ukuthi bahlangane ngani ngezingubo. Bonisa ukuvimbela ngesitayela sakho. Gcina izandla nezipikili zilungiswe kahle.
I-Psychology yabesifazane bebhizinisi
Kufanele kuqaphele ukuthi ososayensi be-Harvard Business School bakwazi ukucacisa ukuthi ingabe isayensi ye-psychology yowesifazane webhizinisi ngempela.
- Laba besifazane banobuntu obuqhakazile, bazi kahle, ngesithunzi, bathwala isihloko esihle sowesifazane, ngaphandle kwamadoda, ukubanda nokuqina.
- Bakhombisa ukusebenzisana, ukwenza izinqumo, ngokunikela ngokuzithandela amandla abo.
- Abesifazane besomabhizinisi bayakwazi ukushintsha masinyane ezinkundleni eziningana zomphakathi (owesifazane webhizinisi, umholi) komunye (umfazi onothando, umama onakekelayo, indodakazi).
- Baqinisekile ukuthi umndeni wabo, abantu abaseduze bazoziqonda njalo, ukusekela nokusiza, noma kunjalo.
Ngakho-ke, ukuba owesifazane webhizinisi akulula ngaso sonke isikhathi, kodwa kunezici ezinhle kulokhu. Into ebaluleke kakhulu ukungakhohlwa ukuthi ngesinye isikhathi kufanele ube ngowesifazane ojwayelekile ozohlala ethola usizo kumuntu oseduze.