Nsuku zonke emhlabeni kunezimo ezihlukene zokuphikisana, ngezinye izikhathi umphumela wabo unganelisa kuphela omunye wezinhlangothi, futhi ngezinye izikhathi indlela eya ekungqubuzaneni nokubuyisana kwamaqembu aphikisanayo ingabanjwa ngempumelelo emibili. Ngakho-ke enye yezindlela zokuxazulula izingxabano, ngokubamba iqhaza komuntu wesithathu, ongathathi hlangothi, onomdla kuphela ekuxazululeni impikiswano, inqubo yokukhulumisana.
Ngakwesokudla, ukuxazululwa kungenye yezobuchwepheshe bokuxazulula ukuxazulula izingxabano. Iqembu lesithathu ngumlamuleli lapho amaqembu aqala khona isivumelwano esithile esimweni sokulwa. Amaqembu alawula inqubo yokwamukela enye indlela ukuze axazulule futhi axazulule le mpikiswano.
Izimiso zokukhulumisana zimi kanje:
- Ukuyimfihlo.
- Inhlonipho efanayo.
- Ukuzithandela.
- Ukuphawula nokuthembeka kwenqubo.
- Ukulingana kwamaqembu.
- Ukungathathi hlangothi komlamuleli.
Kubalulekile ukuqaphela ukuthi umqondo wokuxoxisana wasuka ezikhathini zasendulo. Emlandweni, kutholakala ukuthi kunezimo ezifanayo ekuhwebeni phakathi kwabakhileyo eBabiloni nabaseFenike.
Njengesindlela zanamuhla zokuxazulula izingxabano, ukukhulumisana kuye kwakha kusukela engxenyeni yesibili yekhulu lama-20, e-Australia, e-United States nase-United Kingdom.
Izinhlobo namasu okukhulumisana:
- Ukuguqula. Ababambiqhaza bangakwazi ukunquma ngokuzimela inkambo yokuxoxisana. Owesithathu, umlamuleli ulandela. Izingxenye eziyinhloko zalolu hlobo zizwa nokuzwa. Ngenxa yalokho, ababambiqhaza kufanele bazwele kakhulu izidingo zomunye nomunye, zama ukuwaqonda.
- Ukubuyisela emuva. Izimo zenzelwe inkhulumomphendvulwano, umgomo oyinhloko wokubuyiselwa kobudlelwane phakathi kwamaqembu aphikisayo. Okungukuthi, kulokhu, umsebenzi oyinhloko womlamuleli ukudala izimo ezidingekayo kulabo ababambe iqhaza kanye nengxoxo yabo
- Ukunciphisa ukuxazulula izinkinga. Ukugxila ezithakazelweni zalabo ababambe iqhaza, hhayi ezindaweni zabo. Ekuqaleni umlamuleli ukhombisa ukuthi amaqembu abonisa izikhundla zawo, bese ebasiza bona bathole futhi baqaphele izithakazelo ezivamile.
- I-Nervative. Umlamuleli kanye namaqembu aphikisanayo aqhubeka ethintana ngesikhathi sezingxoxo.
- Ukuhlelwa komndeni. Lezi zinhlobo zisekelwe ekulawuleni izingxabano zomndeni, ezomnotho kanye nezingxabano phakathi kwezizukulwane ezahlukene.
Cabanga ngezigaba zokuxoxisana ezakha inqubo ngokwayo.
- Ukwethenjwa nokuhlelwa (kusukela kulesi sigaba kubeka isisekelo sobudlelwane bamaqembu, okuzobe kuboniswa kulo lonke uhlelo lokuxoxisana).
- Ukuhlaziya amaqiniso nokukhomba izinkinga ezikhona (lesi sigaba senzelwe ukuhlaziya amaqiniso abalulekile ekuboneni izinkinga, le nqubo ivela ekupheleni kwesigaba sokuqala).
- Cinga izixazululo ezihlukile (ukubuka kabanzi kuzo zonke izinkinga, incazelo yezixazululo eziyinhloko nokucinga izixazululo ezingase zifihle izidingo nezinkinga zombili zombili).
- Ukwenza izinqumo (umsebenzi oyinhloko walesi sigaba kuwumsebenzi ohlanganyelwe wabahlanganyeli ekwenzeni izinqumo, okuzoba kubo
okulungile). - Ukuhlelwa komqulu wokugcina (isivumelwano, isu noma idokhumenti eyenziwa lapho izinqumo lapho amaqembu aphikisanayo eza khona kubonakala ngokucacile).
Kumele kuqashelwe ukuthi inqubo yokukhulumisana isisiza ukufinyelela isivumelwano kanye nesivumelwano esithile ngaphandle kokuvela kwezingxabano ezintsha phakathi kwamaqembu, okungukuthi, maqondana nezinhlangothi komunye nomunye. Okubaluleke kakhulu ukuthi ukukhulumisana kusekela ukuzimela kweqembu ngalinye eliphikisanayo futhi kwezinye izimo kuthatha indawo esikhundleni sokungenelela kwezokwehlulela.