Kungenakwenzeka ukuphumelela emkhakheni wezobuchwepheshe, engazi lutho ngomkhakha webhizinisi nokucwaninga kwengqondo, ngoba akukho muntu ohlukanisa abantu ngokuphelele, ngakho-ke ikhono lokuveza kahle imicabango yomuntu lingasiza futhi libeke izithiyo ezingenakubalwa ekukhuleni komsebenzi. Kuyafaneleka ukuhlolisisa i-psychology yokuphatha kanye nemigomo yokuxhumana kwebhizinisi, ukuze ususe zonke izithiyo futhi ugweme amaphutha ekuxoxweni kokusebenza.
Izinhlobo zokuxhumana kwebhizinisi
Izwe lebhizinisi alwamukeli indlela yengxoxo esetshenziswa ngayo ekuphileni kwansuku zonke. Umsebenzi unzima ngokubukeka kwezobuchwepheshe obusha bokuxhumana kwebhizinisi njenge-Intanethi, isayensi yezokuziphatha enenethiwekhi yisayensi ekhethekile kakhulu. Futhi zonke ezobuchwepheshe ezintathu zokuxhumana zibonakala:
- ukukhuluma, okusho ukukhulumisana ngamazwi;
- Ukungabi ngamazwi, ukudlulisa ulwazi ngosizo lwezenzo , ukuhamba kwesikhathi, izinkulumo, njll;
- Ukude, lapho ulwazi ludluliselwa khona ngezindlela ezahlukene zobuchwepheshe - ifeksi, ucingo, inthanethi, umsakazo kanye nethelevishini.
Lezi zindlela zobuchwepheshe zisetshenziselwa izinhlobo ezahlukene zokuxhumana, okuphakathi kwazo kukhona amaqembu amabili amakhulu - abhaliwe futhi abekwe ngomlomo. Uhlobo lokuqala luhlanganisa imibhalo ehlukahlukene - izivumelwano, izinkontileka, imiyalelo, imibiko, njll. Ukwenza ama-papier anjalo, izidingo eziqinile kakhulu zifakiwe, okumele zigcwaliseke. Okufanayo kusebenza nokuxhumana kwebhizinisi ku-intanethi, ngaphandle uma izinga lokuxhumana phakathi kozakwethu likuvumela ukuthi usebenzise isitayela sokukhuluma esivela esisemthethweni.
Kodwa iningi elikhombisa isiko lokukhulumisana kwebhizinisi nokuphathwa kwengqondo kubonakala emafomu omlomo okuxhumana okusemthethweni. Kunezinhlobo ezimbili ze-subspecies - i-monologic ne-dialogical, esimweni sokuqala ukugeleza kolwazi unikezwa unilaterally, futhi esimweni sesibili kuhilela ukuxhumana okubili ukuze uthole isixazululo. Ukukhulumisana kwebhizinisi ngomlomo kungaboniswa ngesimo sezingxoxo, ingxoxo, ingxoxo noma umhlangano. Ngokuvamile, kusetshenziselwa izingxoxo, ngakho-ke kufanelekile ukukhumbula imithetho embalwa yokuziphatha kwabo.
Okuyisisekelo se-Business Communication Psychology
Kungani ucabanga ukuthi umuntu uyakwazi ukuhambisana nabantu, kanti abanye abakwenzi? Konke kulula, abanye bayakwazi ukukhuthaza i-interlocutor ngomqondo wokubaluleka. Ungakwazi ukufeza lokhu ngokufunda ukwenza kahle ukuncoma. Abanye abantu bakhuluma ngendlela enzima kakhulu, ngakho-ke noma yikuphi ukudumisa kubonakala njengokungabonakali okungajwayelekile, kodwa omunye kumele afunde ukubona izici zakhe futhi azidumise ngokuzithoba. Ngakho uthola indawo ye-interlocutor, futhi lokhu kuzomisa ukuze kubambisane. Kuneminye imithetho okufanele uyenze lapho ukhuluma nabanye.
- Unesithakazelo esiqotho kwabanye abantu, ngoba wonke umuntu, okokuqala, unesithakazelo kuye. Ngakho-ke, ophumelela ekuboniseni isithakazelo ezindabeni ze-interlocutor uyophumelela, abangenandaba nabo ngeke bafinyelele ekuqondeni.
- Ukuze uthole indawo ye-interlocutor, udinga ukumomotheka, zama nje ukukwenza futhi ngobuqotho, njengoba ukumamatheka okukhulu "kwe-American" sekuvele kugcwalise abantu abaningi nge-nausea.
- Khumbula ngegama amagama abantu oxhumana nawo, futhi uxhumane nabo ngaleyo ndlela. Ungasebenzisi igama lomuntu enkulumweni - bonisa ukungahloniphi kuye, ubonise ukungabi nentshisekelo.
- Funda ukulalela nokukhuthaza abantu ukuba bakhulume nabo, babuze imibuzo ezithakazelisayo.
- Khuluma ne-interlocutor ngalokho okukuthandayo, ukuthola izingqikithi ezivamile kuzokusiza ukuthola ulimi oluvamile nomlingani webhizinisi. Ngaphambi komhlangano, qaphela ukuthola umjikelezo wezinto ozithandayo ze-interlocutor, kuzokulethela izabelo ezinhle.
Konke lokhu ngenhla kuzosebenza, uma phakathi kwengxoxo uzokwazi ukugcina isimo sengqondo somusa. Ngakho-ke zama ukugwema izingxabano, kodwa uma uqala ingxoxo, tshela ngokuzethemba, kodwa ushiye kungenzeka ukuthi wenze iphutha lakho. Okusho ukuthi kubalulekile ukukhuluma hhayi "Ngizokufakazela", kodwa "Ngizoveza umbono wami, kodwa uma ngingalungile, ngicela ukuthi ngikulungise."