I-KPI - iyini lokhu ekumaketheni nokuthi uyayibala kanjani?

Emabhizinisini, abaphathi bavame ukusebenzisa igama elithi "KPI"; ukuthi kuyini, ngifuna ukuqonda futhi umuntu ovamile emgwaqweni. Okubalulekile kulo mqondo ukuthi yonke imigomo yenhlangano ingahlukaniswa ngamazinga. Lezi zinhloso zihanjelwa abasebenzi ngendlela yezici ezithile - izinhlelo, imisebenzi.

Kuyini i-KPI?

I-KPI - lezi ziyizinkomba eziyinhloko zokusebenza kenkampani / ibhizinisi, ukusiza ukuba kufinyelele imigomo yayo . Kuhunyushwe kusuka ku-English, lesi sichazamazwi sisho izinkomba zokusebenza eziyinhloko, futhi ngokuvamile kuvamile ngesiRashiya kuhunyushwa ngokuthi "i-KPI" - izinkomba zokusebenza eziyinhloko, ezingeqiniso ngokuphelele, ngoba ukusebenza kwegama lesiNgisi, ngaphezu kokusebenza kahle, kusho nokusebenza.

I-KPI - liyini ngamazwi alula? Noma yiliphi ibhizinisi liqukethe amayunithi, ngalinye elixazulula lezo zinto noma ezinye izinto. Isibonelo, umqondisi ngokuyinhloko unesithakazelo ezindleko zenkampani, i-akhawuntiant - ngokufaneleka kwamaphepha enkampanini, inhloko yomnyango wokuthengisa - ezikwamukelweni zenkampani. Zonke lezi zakhi, ziqoqwe ndawonye futhi zimelela izinkomba ze-kpi zempumelelo nokusebenza kwenkampani.

Iyini i-KPI ekudayiseni?

Izinkomba zokusebenza ezisemqoka ekuthengiseni zihlukile kumkhakha ngamunye futhi zihlukaniswe ngokwesigaba sokuthuthukiswa kwayo kanye nomsebenzi othize:

• ngokuthengisa ivolumu: ukuthengiswa, ukuthunyelwa, ukuthengiswa kwempahla kanye nokuthengisa okuqondile (le parameter iboniswa ngamaphesenti futhi ibalwa isikhathi esithile, isibonelo, ingxenye yesine);
• ezinkambeni zenzuzo (inkampani ihlose ukufinyelela inzuzo ethile ehleliwe esikhathini esizayo);
• ekugqugquzelweni kwemikhiqizo emisha (lapha amacebo ahlelwe amanye amaqembu athile wezimpahla zenkampani);
• ukuheha amakhasimende amasha (uma ukuthengisa kuwela phansi, kuyoba ukuhlakanipha ukuheha amakhasimende amasha, noma ukusebenza ngesigaba esisha samakhasimende, ukuthuthukiswa kwemakethe entsha).

I-KPI - "for" futhi "ngokumelene"

Izinkomba ze-KPI zinabo bobabili nabasekeli babo. Sinikeza izingxabano ezimbalwa kokubili. Izinzuzo zesistimu okucatshangelwa yizi ezilandelayo:

• Sula ukufakwa kwabasebenzi abajwayelekile;
• ukuthuthukiswa kobudlelwano bokubambisana enhlanganweni;
• ukunciphisa noma ukuqedwa okuphelele kokuzithandela ngokuphathwa;
• inqubo ecacile yokugqugquzela abasebenzi;
• ukucacisa imigomo yentuthuko, ukuqondiswa kwemiphumela;
• Ukukwazi ukulungisa imisebenzi yabasebenzi ngemiphumela emibi yomsebenzi wabo.

Mayelana nemigomo yomqondo we-KPI, yilokhu okulandelayo:

• njengoba izinketho zokubala zihlukile, ukuhlolwa kungase kube nokuhleleka;
• Izinkomba zokusebenza eziyinhloko ngezinye izikhathi ziwukuphela kwezinqubo zokukhuthaza nokuhlola ebhizinisini, okwanele;
• izindleko eziphezulu zokusebenzisa izinqubo ezinjalo zokuhlola, impendulo yokuphendula-accounting iyadingeka kubaphathi, kodwa akubona bonke abasebenzi abaqeqeshwe kahle ukubala okudingekayo ngokuzimela.

Izinhlobo ze-KPIs

Uhlelo lwe-KPI luhlukaniswe yizinhlobo ezimbalwa ezilandelayo:

1. I-Target : bonisa indlela eqinile ngayo ekufinyeleleni umgomo wokumaketha.
2. Inqubo : lokhu kuyindlela ephumelelayo ngayo inqubo yesistimu esebenzayo, basiza ukuhlola umsebenzi wenhlangano futhi, phambi kwamaphutha, ukuhlela inqubo ngendlela ehlukile.
3. Iprojekthi : ihloselwe imisebenzi ethile ethize futhi ikhombise ukuthi umsebenzi ohleliwe wenziwa yinkampani yonke.
4. Ngaphandle : kubonisa isimo emakethe njengamanje; abasebenzi abakwazi ukuthonya izincazelo zabo.

Indlela yokubala i-KPI?

Izinkomba zokusebenza ezibalulekile ze-KPI zingabalwa ngezigaba eziningana:

1. Ukukhethwa kwe-KPI (kusuka ku-3 ukuya kweyesihlanu), isibonelo: inani lamakhasimende amasha; inani lokuthenga lenziwe okwesibili noma ngaphezulu; ukubuyekezwa kusuka kumakhasimende abonga.
2. Ukubalwa kwesisindo se-indicator ngayinye ekhethiwe ngenani elilodwa lephuzu elilodwa (isibonelo, 0.5 kumakhasimende atholakele, 0.25 ukubuyekezwa kusayithi).
3. Ukuhlanganiswa nokuhlaziywa kwezibalo zenkathi ekhethiwe (ikota, ngonyaka).
4. Ukudweba uhlelo lokukhulisa amanani akhethiwe esikhathini esikhethiwe.
5. Ngemuva kokuphela kwesikhathi - ukubalwa kwe-coefficient of effectiveness (ukuqhathaniswa kwenhloso neqiniso).

Izinkomba zokusebenza ezibalulekile - izincwadi

Isistimu yezinkomba zokusebenza eziyinhloko ichazwa ngenani elikhulu lezincwadi zasemakhaya nezangaphandle ezizophendula lo mbuzo. I-KPI - iyini?

1. Kulagin O. (2016) "Ukuphathwa ngezinhloso. Izimfihlo zobuchwepheshe be-KPI " - ibhukwana elisha, izibonelo eziningi nolwazi lwamahhala.
2. Kutlaliev A., Popov A. (2005) "Impumelelo yokukhangisa" ibhuku elidala kodwa elibhalwe kahle kakhulu.
3. UWayne W. Eckerson (2006) "Ama-dashboard njengengxenye yokulawula" ibhukwana lesicelo esibhaliwe kalula nezibonelo eziningi ezichaza ukuthi yi-KPI.