Ekuphileni kwanoma yimuphi umuntu, izimo zingase zenzeke lapho ehlala yedwa ngobunzima bakhe, obonakala bengenakubekezeleleka, ngenkathi ukuqonda kungaboni indlela yokuphuma kweso simo. Ifoni yesevisi yokwethenjwa ngezinye izikhathi yiyona kuphela into ehlinzeka ngethemba lokuthi konke kuzokwakhiwa.
Iyini i-helpline?
I-helpline ingenye yezinsizakalo ezibaluleke kakhulu zenhlalakahle ebantwini, ihlinzeka ukwesekwa ngendlela yokusiza kwengqondo, futhi kuye ngokuthi inkinga, ingcweti ingashintsha umuntu engxoxweni ngokulandela umthetho, isazi sezokwelapha noma isisebenzi senhlalakahle. Kungani ngidinga usizo lokusiza? Okuhlangenwe nakho komphakathi kubonisa ukuthi akusiyo njalo eduze komuntu ngabantu abaseduze, ngezinye izikhathi umuntu uhlala yedwa ngenxa yezizathu ezimbalwa, futhi isimo esiye sazibandakanya nayo singasongela khona.
I-helpline ngumlando
Namuhla, i-helpline iyisakhiwo esithuthukisiwe futhi esithuthuka ngaso sonke isikhathi, sinikeza izinhlobo ezahlukene zokusekelwa komphakathi. Ingemuva yale nkonzo ibuyela emuva kuma-50. Ikhulu lama-XX, lapho umpristi waseClemenswood Baptist Church eYolford Peter West, kanye nomuntu osebenza naye waseLondon, naye engumpristi uChad Vara, ehlela insizakalo yokusiza ucingo kubantu abaseduze nokuzibulala . Akekho wabangcwele abalindele ukuthi izingcingo, ezizowela phezu kwazo, njengeziqhumane - kwakukhona abantu abaningi abahluphekayo.
Eminyakeni eyishumi kamuva, ngo-1963 e-Australia, u-Alan Walker, oyinhloko yendlela yomphakathi, wahlela i-helpline ebizwa ngokuthi i-Life Line, okwathi ngokuhamba kwesikhathi yaba inethiwekhi yomhlaba wonke ehlanganisa izikhungo ezingu-200 ezisekela emazweni angu-12. Isisekelo senkonzo kubantu yizimiso zobuKristu, futhi isiqubulo siyisiqubulo esithi: "Usizo seluseduze nje nefoni". Ngenxa Yemigqa Yokuphila kanye nezinhlangano ezifanayo, ukusekelwa kunikezwe izigidi zabantu futhi ukuzama ukuzibulala kuye kwavinjelwa.
Kuwo wonke umhlaba, i-hotline yehora linikeza usizo oluphuthumayo kubantu abakwezimweni ezinzima emazweni ahlukene, igama lenkonzo yocingo libizwa ngokuthi:
- "Imigqa Yenkinga" (USA);
- "Ithemba" (eSpain);
- "Usizo Lokomoya" (eJalimane);
- "Isandla eseluliwe" (eSwitzerland);
- "Usizo" (eRussia).
I-helpline ilawulwa kanjani?
Iyiphi idokhumenti elawula i-helpline? Insizakalo yokusiza ngocingo yabantu ilawulwa yizinqubo zomthetho zokulawula zomthetho wamazwe ngamazwe naseRussia:
- I-UN Convention Yamalungelo Abantu;
- Umthethosisekelo we-Russian Federation;
- Isimemezelo se-UN ngamalungelo abantu abanokukhubazeka;
- Isimemezelo Sezwe Somhlaba Wokusinda, Ukuvikelwa Nokuthuthukiswa Kwezingane;
- Umthetho we-Federal No. 59-FZ we-02.05.2006 "Enqubo Yokucubungula Izicelo Ezivela Ezakhamuzi zaseRussia";
- Ikhodi Yamazwe Emizwe Yomthetho Yamazwe Wezazi Zezinqondo.
Usizo lusebenza kanjani?
Kungani ngidinga i-hotline yocingo? Labo abanakho konke ekuphileni kwabo bayakuqonda konke ngokuzithoba futhi ngokulinganisa akubuzwa le mibuzo, kodwa labo abanebhola elimnyama lokuphila baphonsa phansi phansi kwezinyawo zabo futhi abanakho enye indlela kodwa badonsa Isevisi yokulondoloza yazibonela ukuthi isho ukuthini ukwesekwa ngesikhathi esifanele, noma ngabe ngumuphi komunye umkhawulo wocingo. Ochwepheshe bayakhethwa ngokucophelela, bafunde ukuqeqeshwa okuhlukahlukene, bafunde njalo izindlela ezintsha zokweluleka kanye nezinsizakalo eziphuthumayo. Amakhono ochwepheshe bezosizo kufanele abe nawo:
- ikhono lokulalela;
- uzwela (uzwela);
- ikhono lokubuza imibuzo evulekile.
Phakathi kwengxoxo yocingo isazi:
- yenza ngokungaziwa, ngaphansi kwegama elibizayo, futhi indawo yesevisi yocingo lwezingcingo ihlukaniswa - konke lokhu kucatshangelwa ukuphepha kwabasebenzi basevisi;
- ukhumbuza umuntu ocele usizo ukuthi ucingo luyimfihlo futhi alukwazi, lokhu kwandisa izinga lokuthembana;
- uqondisa kabusha noma uxhuma umuntu kuleyo foni ethembekile ehambisana naye okwamanje;
- isebenza ngezindlela ezingokwengqondo ukunciphisa ukuhlukumezeka kubantu abangalingani futhi kuqiniswe isizinda sengqondo-ngokomzwelo;
- ezimweni ezinzima, ukubiza usizo.
I-Helpline - usizo lomqondo
Usizo lwezesizo - usizo lwezingqondo lunikezwa mahhala, ngaphandle kokuhlukile kubo bonke: abadala nabantwana ngokufanayo. Usizo luhlelekile ukuze ngesikhathi socingo lwenombolo eyodwa, isifunda lapho ikholi lwenziwa khona likhonjiswe futhi liqondiswe kabusha ochwepheshe endaweni yokusiza yalesi sifunda. Usizo oluphuthumayo lwengqondo luzohlinzeka ngokushesha, ngakho-ke kunoma yisiphi isimo into esemqoka ingukuthi ulahlekelwe, futhi uthathe leli thuba. Ngokubaluleka konke nokuzimisela ukusiza futhi kuzophatha ingane encane, nentsha, nomuntu omdala.
Usizo lwezingane
Usizo lwezesizo - usizo lwezingqondo ezinganeni, isevisi isebenze ngempumelelo kusukela ngo-2010. Usizo lwezingane nezingane ezisenkundleni yaseRussia - 8 800 2000 122 - ochwepheshe benkonzo basiza ezimweni ezahlukene. Okubhekwa njengengane nje, ingozi ecasulayo yomuntu omdala, ingane ingaba yingozi, iyesabisa futhi ingenasifo, ngoba izingane azikwazi ukubhekana nokuphila okuningi futhi azikwazi ukubhekana nezinto eziningi zodwa. Ngabe yiziphi izinkinga kanye nokuhlangenwe nakho ngokomzwelo izingane ezikhuluma ku-hotline:
- ukuphikisana nabazali;
- ubudlova basekhaya;
- ukuhlukumeza ngokocansi;
- ingane yasala yodwa ekhaya futhi yesaba, yesaba ukulala noma ubumnyama;
- ingane ibhekene nenkinga abazali abangakwazi ukuyitshela ngenxa yamahloni noma ukwesaba ukujeziswa.
Usizo lwezinsizwa
Ukukhula kwezingane akuyona ukuvivinya okulula komuntu, akuyona ingane, kodwa akuyona umuntu omdala, isiphepho se-hormonal senza ukuqhuma, ukuhlukunyezwa noma okungafani, imizwa yokungaboni kahle kwabanye nokukhula kokucindezeleka nokubhujiswa. Kuwo wonke umhlaba, usizo lwe-helpline olungaziwa luye lwasiza izingane ezingaphezu kwenkulungwane futhi izazi ziye zavimbela inqwaba yokuzama ukuzibulala. Iziphi izinkinga isizukulwane esincane esivame ukuphendula ngazo:
- uthando olungenalutho;
- ukungaqondi noma ukunganakwa kwabazali;
- ubudlova ngokomzimba nangokwecansi esikoleni noma ekhaya;
- ukuhlukunyezwa kontanga ( ukuxhaphaza );
- imicabango ngokuzibulala;
- inkinga yokukhulumisana neontanga ngenxa yokwesaba, ukungaqondakali ngokomzimba;
- ukusondelana ngokocansi kuqala kanye nemiphumela ephumela, okuyizinto ezimbi ukuxoxa nabazali (izifo ezithathelwana ngocansi, ukukhulelwa okungenzeka).
Usizo lwabesifazane
Abesifazane bayabekezela, ngisho noma ukuthula nokubekezela kungahle kube yinkinga yangempela, izinkolelo zesifazane zikhomba lapha ukuthi "azikhuthazi izambatho ezingcolile" futhi "zishaya, zithandana". Abesifazane abanjalo ngokuyisisekelo baziphathe "beqine kunamanzi, ngezansi utshani". Usizo lwabesifazane abaye baphathwa ubudlova basekhaya 8 800 7000 600. Ngesikhathi sobudlova, intando yowesifazane inqatshelwe futhi inhlekelele yenyama imenyezelwa. Kubalulekile ukuqaphela ukuthi umyeni akanakwenzeka ukuthuthukisa, ukushaya kuyobe kuhlelekile.
Ukubiza ucingo lwezokusiza kungaba yisinyathelo sokuqala sokuqeda udlame, ochwepheshe uzokusekela futhi akutshele ukuthi ungayisebenzisa kanjani ejensi lokuphoqelela umthetho kanye nalokho okudingayo lokhu. Kulabo besifazane abazithola besesimweni esinzima, lapho kungekho ndawo yokuya kumyeni we-despot, ngenkathi esenomntwana omncane noma ekhulelwe ochwepheshe, kukhona uhlu nezinombolo zezinhlangano lapho izisulu zobudlova zizonikwa khona indawo yokukhosela kanye namathuba okuthola amathuba.
Umsizi wosizo lwezeMpilo
Umsizakalo wezokunakekelwa kwezempilo - le nsizakalo ihluke kakhulu enkonzweni engaziwa engokwengqondo futhi ihloselwe ukuqinisekisa izinga elifanele lezinsizakalo zezokwelapha nokuvimbela ukwelashwa okungekho emthethweni kweziguli. Uma umuntu enikezwe usizo olunganele noma uma kube nokuphathwa kabi kwabasebenzi bezokwelapha, noma kubalulekile ukuthola amalungelo abo okuhlinzeka ngolunye uhlobo noma olunye uhlobo losizo lwezokwelapha, ungaxhumana nesevisi yezempilo yasendaweni.
Insiza yocingo yezokwelapha
Insiza yokusiza abantu abadala ngokubonisana ngocingo yodokotela wezifo zengqondo-ophendula imibuzo yonke, uhlolisisa ukuthi yini okumele ikhokhwe ukuqonda ukuthi ngabe ingane noma umuthi omdala uthatha noma cha. Usizo lokusiza usizo lusekela futhi lezi zinkinga ezilandelayo:
- badinga usizo ekutholeni ukhetho lokubhalisa, ukugcinwa esibhedlela, kanye nokwelapha;
- umuntu osondelene (umyeni, umngane, ingane) udinga usizo lomculi wezinto eziphilayo, kodwa awufuni ukuwenza umphakathi;
- ilunga lomndeni othembekile udinga ukwesekwa kwengqondo, ngoba lo mzabalazo wezempilo kanye nokubuyela empilweni evamile kuthatha wonke amandla;
- lowo muntu waqaphela ukuthi akakwazi ukuphuma ekuxhasweni kwezidakamizwa nezidakamizwa.
Sebenza efonini yokwethemba
Usizo lwezosizo - ukusizwa kwengqondo kubantu abadala nezingane - isevisi ebalulekile emphakathini, kodwa ochwepheshe ngokwabo bazizwa ngezinye izikhathi bacekele phansi, futhi banezikhathi zokuzizwa kobuqili nokungabi nalutho komsebenzi abawenzayo, ikakhulukazi uma oshaya ucingo efeza injongo yokuzibulala. Ukushisa komsebenzi lapha kuyisenzakalo esivamile, futhi izazi ezingavamile zisebenza kule nkonzo iminyaka eminingi, azikho amagama, kodwa ngenxa ye-akhawunti yazo abaningi basindiswe.