Indlela yokuhlola ibhekisela ezindleleni zokucwaninga ngomlomo nezokuxhumana, futhi kusho ukusebenzisana phakathi kochwepheshe kanye neklayenti ngokugcwalisa izimpendulo ohlwini lwemibuzo elandelwe ngaphambilini.
Indlela yokuphenywa kwengqondo
Le ndlela manje ingenye yezindawo ezivame kakhulu emkhakheni wezokwelapha. Lena yindlela elula kakhulu yokuba ochwepheshe ukuthola ulwazi oluthile lokuhlaziywa. Ucwaningo, njengomthetho, luhlanganisa inqubo yokuthola izimpendulo ohlwini lwemibuzo ebalulekile kusuka endaweni okuqhutshwa kuyo isifundo. Njengomthetho, izikhalazo zixazulula izinkinga zomphakathi, ngoba okushiwo ukuziphatha kwazo kukuvumela ukuba uthole ulwazi ngesikhathi esifushane hhayi kumuntu oyedwa, kodwa kusuka eqenjini labantu.
Izindlela zokubuzwa ngohlobo zihlukaniswe zibe ezilinganiselwe futhi ezingekho ngaphansi komthetho. Owokuqala uvumela kuphela ukubonakala okujwayelekile kwecala uma, njengalokhu ekugcineni, akukho ozimele ngqo, futhi kulokhu umcwaningi uyakwazi ukushintsha inkambo yocwaningo ngokuqondile enkambisweni, kuye ngokuthi impendulo yomphenduli. Kule ndaba, ucwaningo njengendlela yokucwaninga kwengqondo kungasetshenziswa ngezinhloso ezehlukene futhi kuvumela ukuhlaziywa kwazo zonke izici ezingenzeka zengqondo yomuntu.
Isici esibalulekile sendlela yokuhlola ukuthi lochwepheshe kufanele abhale imibuzo enjalo ehambisana nomsebenzi oyinhloko, kodwa ochwepheshe kuphela abatholakala ekuqondeni. Lezi zindaba zithuthukiswa phambili ngolimi olulula.
Indlela yokuhlola - izinhlobo
Izindlela zokuxoxisana zihlanganisa izinhlobo ezilandelayo:
- ukubuza;
- ukuhlolwa komuntu;
- Izitebhisi;
- indlela yokuxoxisana (akubhekiswanga nje kuphela indlela yokuxoxisana, kodwa futhi nendlela yokuxoxa);
- imibuzo.
Zonke lezi zindlela zokuhlola eziyisisekelo zikuvumela ukuba uqonde ngokushesha inkinga yenzalo futhi kulula ukusebenzisa lolu lwazi esikhathini esizayo.
Indlela yokubuza: kufanele kube yimiphi imibuzo?
Lapho ubhala ucwaningo, kubalulekile ukuthi imibuzo ngayinye ayivumeli kuphela ukuthi ihloniphe umuntu, kodwa ichaze futhi ihlukaniswe, inengqondo futhi iyaqondakala, ilula futhi ilula. Kudingekile ukuqinisekisa ukuthi ayikho imibono noma imiyalo yohlu oluthile lokuphendula embuzweni, lokhu kuzovumela ukugwema ukungafani okuyingxenye yommangalelwa. Ulimi lwemibuzo yokuhlola kufanele lube yinto ejwayelekile, engathathi hlangothi futhi aluqukathi umbala ocacile. Ithebhu ekhethekile isebenza emibutheni enomqondo othakazelisayo.
Ngokuya ngesimo socwaningi, isazi sezokwelapha singabandakanya emiphenyweni yokucwaninga evaliwe ngokukhetha kwamaphuzu amaningi okuphendula noma imibuzo evulekile lapho ummangalelwa kufanele anikeze impendulo evamile. Ukwehluleka okusobala kwendlela yokuhlola uma kwenzeka ukukhetha izimpendulo ezenziwe ngomumo kungenzeka ukuthi impendulo engacabangi, engacatshangelwayo, "i-automatism" ekugcwaliseni,
Imibuzo engavulekile, evulekile ivumela ukuphendula efonini yamahhala, enikeza imiphumela yokuhlolwa enembile, kodwa ngokuphawulekayo iyancipha ukucubungula kwemiphumela. Ngokuvamile kuthatha isikhathi esiningi kokubili ummangalelwa kanye nochwepheshe. Ukufaneleka kanye nokuhlukunyezwa kwalendlela yokubuza ngokungafani ukuphikisana.
Ngaphezu kwalokho, kubalulekile ukuba ochwepheshe bakhethe uhlobo oluyinhloko lwemibuzo azoyisebenzisa: noma yilowo nalowo, uma umuntu kufanele anqume ukuthi uzoziphatha kanjani esimweni esinikeziwe, noma ama-projective acelwa kumuntu wesithathu futhi ngokuvamile angabonisi umuntu othize .