Finyelela iphrojekthi ephumelelayo yokusebenza ebhizinisini, ibhizinisi eliyingqayizivele, njll. ulwazi lwemisebenzi eyisisekelo yokuxhumana kwebhizinisi. Kulesi sihloko, sizobuka izinhlobo, ukusebenza kanye nezindlela zokusebenzisa imisebenzi eyisisekelo yokuxhumana kwebhizinisi .
Imisebenzi kanye nezinhloso zokuxhumana kwebhizinisi
Ukukhulumisana kwebhizinisi elihlanganisiwe phakathi kwabantu (abaphathi, abalingani, abambisene nabo, izakhiwo zebhizinisi kanye neziphathimandla) kuzobonisa ukuthi inkampani izokwakhiwa kanjani ngendlela efanele futhi ngesikhathi esifanele, amaphrojekthi azosebenza. Umgomo nemisebenzi ebhekene nomqondisi kanye neqembu lakhe kumele kufezwe ngezinga eliphakeme lebhizinisi.
Kunezinto ezintathu eziyinhloko zokuxhumana kwebhizinisi:
- Umsebenzi-wokuxhumana (ukuqoqwa, ukwakheka, ukudluliselwa nokwamukela ulwazi).
- Ukulawula-ukukhulumisana (ukulungiswa kokuziphatha, kanye nezindlela zokuthinta i-interlocutor: ukukholisa , ukusikisela, ukulingisa, ukutheleleka).
- Ukuphumelela-ukuxhumana (ukwakheka kwegobolondo lomzwelo lomuntu).
Izinhlobo nemisebenzi yokuxhumana kwebhizinisi
- Izincwadi zokuxhumana . Ukuxhumana kubhaliwe ngokubhala (izincwadi, imiyalo, izicelo, izinqumo).
- Ingxoxo yebhizinisi . Ozakwethu baxoxisana ngamathemba okuthuthukiswa kwebhizinisi, baxazulule izinkinga ezibalulekile.
- Umhlangano webhizinisi . Umsebenzi weqembu elihlelwe kahle uhlose ukuthuthukiswa kwebhizinisi, ukuthuthukiswa kwamaphrojekthi akhethekile. Isibikezelo sokuthuthukiswa kwebhizinisi eliphumelelayo senziwa ndawonye.
- Ukukhuluma komphakathi . Ukuletha ulwazi ngomuntu oyedwa (inhloko, umsizi, isazi) emsebenzini ohlangene.
- Izingxoxo zebhizinisi . Kumelwe bahole amaqembu ukuba asayine amadokhumenti abalulekile ebhizinisini (isivumelwano, isivumelwano kanye nenkontileka).
Imisebenzi yokuxhumana kwebhizinisi echazwe kulesi sihloko izokusiza ukuthi uthole indlela efanele kumlingani ngamunye.