Umuntu wamanje webhizinisi uphoqeleka ukuba abhekane nenani elikhulu labalingani abasha, ozakwabo nabakwaziyo. Ezinye ziyisixhumanisi esiphakathi ekufinyeleleni umgomo othize, kanti abanye bangathembela empumelelweni yenkampani yonke. Yeka ukuthi izinhlelo ezinjalo zihamba kanjani ngokushesha, zixazulula ikhono lokuqhuba izingxoxo zebhizinisi. Umuntu ngamunye ozihloniphayo kufanele abe nakho. Futhi ukuthi singazi kanjani izimiso eziyisisekelo, kuzosusa iseluleko sethu.
Ukulungiselela nokuziphatha kwezingxoxo zebhizinisi
Yonke imiqondo yanamuhla yokuqhuba izingxoxiswano zebhizinisi isekelwe emithethweni eminingi ejwayelekile. Lokhu kuhlanganisa umtlolo wokukhulumisana, ukubukeka kanye, nokho, isitatimende esicacile sezinhloso ezifisa ukufeza ngesikhathi somhlangano nomphikisi. Ngokuxoxisana nomhlangano, cishe usuvele wazi ukuthi umphumela wayo oyifunayo ungubani. Ngakho-ke, ukulungiswa kwalo kufanele kube kuhle futhi kufanelekile ukunakwa okukhethekile. Ungakhohlwa ukuthi i-interlocutor ingaziphatha ngendlela othanda ngayo futhi kusengaphambili ngeke ukwazi ukubikezela ukuziphatha kwakhe. Ngakho-ke, kusengaphambili, gcina engqondweni zonke izitayela zokuhweba zebhizinisi. Ngokuya komphumela oyifunayo, bangaba nzima noma beqotho. Khumbula ukuthi isitayela akuyona isimo somzwelo, kodwa indlela yokuthinta i-interlocutor. Ukuqhuba ingxoxo kufanele kwenzeke ngenhloko ebandayo futhi kuphelele ukulawula isimo. Ngakho-ke, ake sihlaziye izigaba eziyinhloko zokuxoxisana kwebhizinisi:
- Ukulungiselela:
- unakekele ukubukeka kwakho. Into yokuqala ozoyiqaphela yizingubo zakho. Uchwepheshe waseMelika wezimiso zebhizinisi uthi ukugquma nokuguqa ezembathweni zowesifazane webhizinisi kuyasiza ekufezeni impumelelo enkulu, ngoba ukushiya ngokungenasici ukunakwa kwabaphikisi. Izingubo zebhizinisi zanamuhla zivumela ukuxoxisana ngezigqoko ngesitayela sezinto ezivamile. Lokhu kukuvumela ukuthi ubeke esikhundleni sezimfoloko ngama-turtlenecks, nezicathulo ezinezithende eziphakeme - izinhlayiya;
- Ngaphambi komhlangano kubalulekile ukunquma uhlelo oluncane kanye nesimiso esiphezulu okudingayo ukuze uzuze ngesikhathi sokuxhumana. Ekulungiseni izinto eziqakathekileko nokunquma lokho okungenziwa khona ngenhloso yomgomo wabo, ikhono leqiniso lokuxoxisana liyiqiniso;
- lungiselela isimo sezingxoxo. Zama ukuhlinzeka ngezinketho ezihlukahlukene zokuthuthukisa ingxoxo. Indlela engcono kakhulu ukudweba umdwebo ngesimo somuthi: "Uma kunjalo, ke ...";
- enye i-nuance enkulu yindawo yokuxoxisana. Uma wena njengowesifazane unikezwa ilungelo lokuzikhethela wena ngokwakho, zama ukwenza kube yindawo lapho uzozizwa ukhululekile futhi uqiniseka.
- Izingxoxo zebhizinisi - amasu namaqhinga.
Lapho bonke abaxhumana nabo ekuqoqeni nasekukhulumisaneni bekhula, zama ukulandela imithetho yokuxoxisana futhi ugcine engqondweni izinyathelo eziningi ezibalulekile zokuhamba:
- Ungabonisi ukuthi unesithakazelo emphumweni wengxoxo;
- Uma izingxabano zakho zinamaphuzu abuthakathaka, zama ukuzifihla. Uma lokhu kungenakwenzeka, cabanga ukuthi ungabathumela kanjani kangcono labo abaxhumana nabo;
- thola futhi ungathinteki. Funda ukuhlupha. Ekugcineni, umhlaba wonke yisiteji esisodwa esikhulu;
- zama ukujabulisa ikhasimende lakho ngaphambi kokuthi uyithande. Vula, ubungane futhi uhloniphekile. Kuhle kakhulu uma wakhe ubuhlobo obuhle ngaphambi komhlangano webhizinisi;
- sebenzisa ilungelo lakho lemvelo ukuhlale uhlala owesifazane. Ukuzibandakanya kwezentengiselwano zebhizinisi kuvumela izinketho uma ungacela usizo futhi isibonelo, ubambe i-poster enegrafu, njll. Ngesikhathi abaphikisi bezokusiza, baphazamiseka, okungadlala ezandleni zakho;
- ukuxoxisana nabalingani bebhizinisi sekuye, ukugwema izimo lapho ukuthengiselana sekuvele sekuphelile, kodwa iklayenti iqala ukufaka phambili izidingo ezengeziwe. Uma ungakwazi ukuletha ingxoxo ekusizeni kokuphela kwakho, sebenzisa inqubo ephumelelayo enjengokuhlehliswa. Lesi yisikhathi sokuxoxisana ngezikhathi ezithile ngokuvumelana kwamaqembu. Wonke umuntu unethuba lokugcizelela amandla abo,
ukubonisana endaweni ekhululekile futhi ukuchaza uhlelo olusha lwesenzo.
Umkhuba kuphela oyosiza ukuqonda indlela yokuxoxisana kahle. Kungcono kunzima ukubikezela umphumela wezenzakalo kusengaphambili. Kodwa-ke, ungakhohlwa ukuthi ungowesifazana nomvelo wanikezwa ngezikhali ezinjalo ukuthi abaphikisi bakho ngeke bakwazi ukubhekana ncamashi: i-charm, ubuhle, ikhono lokwenza sengathi liyiziphukuphuku futhi ngaleyo ndlela bancishise ukuqapha kwe-interlocutor, imininingwane emincane yesigqoko sokugqoka esizophazanyisa engxoxweni yengxoxo, e. Khumbula lokhu ngokuya egumbini lomhlangano nakuzo zonke izingxoxo. Futhi umphumela ophumelelayo womhlangano uqinisekiswa kuwe.